contact us

With the introduction of 'the Lott', here are some handy links that may assist you:

You might like to check out our FAQs that provide helpful information about Golden Casket and our games, or use these quick links:

customer support

The Golden Casket Customer Support Team is available during the following times:

Retail Customer Support: 8:00am to 5:00pm Monday to Sunday (AEST).

Online Customer Support: 8.00am to 9:00pm Monday to Sunday (AEST).

For any product, Winners Circle Card, website or general enquiries you can email our Customer Support Team here.

complaints handling

View the Golden Casket Complaints Handling Charter.

completing identity verification

Online members can read about completing an Identity Check

Contact us regarding Identity Verification


Click here

Postal Address: Golden Casket Online Account
Locked Bag 7
Coorparoo DC QLD 4151 Australia

claiming prizes

Claiming Prizes from Golden Casket Head Office

Read about Claiming prizes from Golden Casket

Where to find us: Golden Casket Lottery Corporation Limited
87 Ipswich Rd
Opening hours: 8:30am - 4:30pm Monday to Friday

Claiming prizes by mail (non internet players)

Download and complete the Prize Claim form

Postal Address: Golden Casket Lottery Corporation Limited
Locked Bag 7
COORPAROO DC QLD 4151 Australia

other contact information

Phone Customer Support

Australian Customers International Customers
Phone 131 868 (or 3877 1000) +61 7 3877 1000
Fax (07) 3877 1140 +61 7 3877 1140

Tatts Group Media Liaison

Contact: Carolyn Prendergast
Phone: +61 7 3435 4543

Lotteries Media Liaison

Media enquiries only. All customer enquiries are directed to 131 868

Elissa Lewis 07 3877 1143

Sponsorship Requests

Please submit any sponsorship requests in writing to:

Investor Relations

Contact: Giovanni Rizzo
Phone: +61 7 3877 1002

Emergency (Only) Staff Contact

To contact a Golden Casket staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the Golden Casket employee you are seeking in the comments field