Players 1st - a guide to player protection

Players 1st is designed to ensure that our players get the prize money they are entitled to.

Golden Casket has launched Players 1st to provide our customers with information and advice on how to protect their winnings, how to manage lotto entries and how to find out if they've had a win.

If you have any questions or concerns regarding the processing of a lottery transaction, please contact us directly on the Players 1st Hotline: 1300 PLAYER (1300 752 937).

join Winners Circle - the safest way to play

The best way to protect your prize-money is to register all lotto entries to your Winners Circle Card.

Through Players 1st, we are encouraging our customers to follow this simple, but important, step, so why not find our more about becoming a Winners Circle member.

keep an eye on your ticket

If you are a Winners Circle members, ensure you register all tickets to your card and check that your name and Winners Circle card number are printed on your registered tickets.

Always check your tickets at the time of purchase and at the time of claiming a prize. Treat your tickets like cash and do not discard them until you are absolutely sure of their status.

Remember to write your name and address on the back of your ticket before claiming your prize. Tickets are 'bearer tickets', which means anyone can redeem the winnings if they present that ticket.

If you lose a ticket, call us immediately on 131 868. If your ticket is not registered to a Winners Circle card and you lose it, you will need to complete a Lost & Damaged Ticket search form to assist us in locating your ticket in our lottery system.

Tickets can also be cancelled at the outlet of purchase upon presentation of the original ticket. Cancellations can only occur prior to the first draw taking place, must be prior to draw close and the transaction must be available in the lottery system

Golden Casket strongly advises against the photocopying of tickets for the purpose of sharing entries or setting up personal syndicates. A number of Syndicate resources are available on here on the Golden Casket website. The only time we recommend that you retain a photocopy of your ticket for your records, is when you are claiming a prize directly with us via the mail.

protecting your winnings

There are a number of ways to find out if your Golden Casket ticket is a winner.

It's important to ensure you always ask your Golden Casket Retailer for your non-winning ticket back if in any doubt as to whether or not you have won a prize. If you are lucky enough to win a prize, it will appear as **** on the customer screen to protect your privacy and security.

If you do have a win, our lottery system will print a prize claim slip and your Golden Casket Retailer will give this to you along with your winnings and your original prize winning ticket.

All lotto tickets be it a winner or not, will be given back to you, excluding cancelled tickets (with the exception of prizes paid by cheque by Golden Casket Prize Payments Department).

The identity of all Golden Casket winners is kept confidential unless they request otherwise.

reliable retailers

Our network consists of a large number of outlets with Retailers who are well trained and trusted with the responsibility to sell, promote and distribute Golden Casket games. We process tens of millions of transactions every year and go to great lengths to ensure your privacy and anonymity is always protected.

If, for any reason, you have a less than satisfying experience at a Golden Casket Outlet, please call our Players 1st Hotline number 1300 PLAYER (1300 752 937).

play responsibly

It is important to remember that all our products are games of chance. Find out more about the odds of winning each of our games - Gold Lotto, Oz Lotto, Powerball, The Pools, $2 Casket and Super 66.

If gambling is a problem there are a range of support and counselling services available to help you. As a first step you could contact one of the following -

  • Call the Gambling Helpline on 1800 858 858 or
  • Contact Golden Casket on 1300 138 132 and ask to speak to one of the Responsible Play Liaison Officers.

Download the Golden Casket Players 1st brochure