faq - general

How do I verify my online account?

Find out about how to verify your account here

How can I contact Golden Casket?

Click here to find our contact details.

I think I've been targeted by a lottery scam - how do I know if it's a scam or not?

Lottery scams work by advising people that they have won money in a lottery when they have not. The purpose is to either extract a fee to collect the non-existent "winnings", or obtain confidential financial details.

Golden Casket or any other business of Tatts Group Ltd does not send emails or letters requesting further information for payment of prizes. Customers who have received any communication that they are concerned about should contact our Contact Centre on 131 868.

I have lost, had stolen or misplaced my REGISTERED ticket/s. What can I do?

If you are a Winners Circle card member and you lose your lotto ticket registered to your Winners Circle card, you should call Golden Casket on 131 868.

Once we verify your identity we can arrange for a cheque to be mailed to you made out to the name(s) and address of the parties registered on the Winners Circle card.

If you lose your ticket together with your Winners Circle card, call Golden Casket immediately on 131 868 so we can place a 'Stop Payment' on your ticket which will prevent anyone else from claiming your prize, provided that the prize has not yet been paid.

I have lost, had stolen or misplaced my UNREGISTERED ticket/s. What can I do?

Please be careful with your unregistered lotto ticket or Instant Scratch-Its ticket because if it is stolen or you lose it, someone else could claim the prize.

If your lotto or Instant Scratch-Its ticket is not registered to a Winners Circle card, you will need to complete a Lost Damaged Ticket search form which will assist us in locating your ticket in our lottery system. There is a fee associated with this search. Please read the 'Conditions of Search' outlined on the top of this form. All 'Conditions of Search' must be adhered to in order for us to conduct the search. If we are successful in locating your ticket a 'Stop Payment' can be placed on your ticket, provided that the prize as not yet been paid.

Learn more on the Claiming Prizes page.