FAQ's - Winners Circle

How do I get a Winners Circle card?

Online players can receive a physical Winners Circle card in the mail by requesting one within the ‘Winners Circle’ page of ‘Your Account’. You can also activate your membership at this page by paying your membership fee, or at your local Golden Casket outlet.

Alternatively, you can fill in a Winners Circle application form at your local Golden Casket outlet and pay the membership fee on the spot. You will be supplied with a temporary card until your official one arrives in the mail.

How much does it cost to be a Winners Circle member?

We have multi-year membership options available starting from as little as $5 per year. See the table below for a full break down.

Winners Circle membership fees

Is my online account connected to my Winners Circle card?

When you sign up for an online account you will be automatically prompted to enter your Winners Circle card number. If you are an existing online account holder you can connect a new membership to your online account by linking your card number under the ‘Winners Circle’ page of ‘Your Account’.

How do I replace or request an additional Winners Circle card?

Login to the ‘Winners Circle’ page of ‘Your Account’ and select the option to ‘Order Additional Card’. Please note that additional cards require activation before use and are covered by a single annual renewal fee. You can also ask your retailer to order an additional card for you the next time you're in a Golden Casket outlet.

How do I record numbers onto my Winners Circle card?

Recording numbers onto your Winners Circle card is easy and you can store up to 50 different entries on your card.

Just mark your favourite numbers onto any coupon, then hand the coupon to your Golden Casket Retailer along with your Card and ask them to record the numbers. To play your numbers whenever you want, simply hand your Card to your Golden Casket outlet and ask to play your recorded numbers.

How do I enter the $5,000 x 5 weekly bonus draws?

Entry is automatic for Winners Circle members. Every time you register a ticket to your Winners Circle card in both retail and online, you get 1 entry into the next bonus draw for every $1 you spend.

How do I renew my membership?

You can renew your membership online under the Winners Circle tab or at your Golden Casket outlet.

What happens if I need to change my details?

If you change any of your contact or account details please ensure you update them online or by completing a Change of Details Form at your local Golden Casket outlet.

Should you change your surname due to marriage, divorce or deed poll, just complete a Customer Name Change Form and provide a certified photocopy of your marriage certificate, dissolution of marriage or deed poll and forward:

Golden Casket Customer Support
Locked Bag 7
COORPAROO DC QLD 4151