With the introduction of 'the Lott', here are some handy links that may assist you:
You might like to check out our FAQs that provide helpful information about NSW Lotteries and our games, or use these quick links:
The NSW Lotteries Customer Support Team is available during these times:
Retail Customer Support: 8:00am to 5:00pm Monday to Sunday (AEDT).
Online Customer Support: 8.00am to 9:00pm Monday to Sunday (AEDT).
For any product, Players Club card, website or general enquiries you can email our Customer Support Team here.
View the NSW Lotteries Complaint Handling Charter.
completing identity verification
Online members can read about completing an Identity Check.
Contact us regarding Identity Verification
Download and complete the Prize Claim form
PO Box 6687
Silverwater NSW 2128
other contact information
||131 868 (or 02 9752 5500)
||+61 2 9752 5500
||(02) 9752 5516
||+61 2 9752 5516
Media enquiries only. All customer enquiries are directed to 131 868
||07 3877 1143
To contact a NSW Lotteries staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the NSW Lotteries employee you are seeking in the comments field.