Contact us

With the introduction of 'the Lott', here are some handy links that may assist you:

You might like to check out our FAQs that provide helpful information about NSW Lotteries and our games, or use these quick links:

customer support

The NSW Lotteries Customer Support Team is available during these times:

Retail Customer Support: 8:00am to 5:00pm Monday to Sunday (AEDT).

Online Customer Support: 8.00am to 9:00pm Monday to Sunday (AEDT).

For any product, Players Club card, website or general enquiries you can email our Customer Support Team here.

complaints handling

View the NSW Lotteries Complaint Handling Charter.

completing identity verification

Online members can read about completing an Identity Check.

Contact us regarding Identity Verification


Postal Address: P.O. Box 248

claiming prizes

Claiming Prizes from NSW Lotteries Head Office

Read about claiming prizes from NSW Lotteries

Where to find us: 1 Figtree Drive
Sydney Olympic Park
NSW 2127
Opening hours: 8.30 am to 4.30 pm Monday to Friday

Claiming prizes by mail (non internet players)

Download and complete the Prize Claim form

Postal Address: Customer Service
PO Box 6687
Silverwater NSW 2128

other contact information

Phone Customer Support

Australian Customers International Customers
Phone 131 868 (or 02 9752 5500) +61 2 9752 5500
Fax (02) 9752 5516 +61 2 9752 5516

Tatts Group Media Liaison

Contact: Carolyn Prendergast
Phone: +61 7 3435 4543

Lotteries Media Liaison

Media enquiries only. All customer enquiries are directed to 131 868

Elissa Lewis 07 3877 1143

Sponsorship Requests

Please submit any sponsorship requests in writing to:

Investor Relations

Contact: Giovanni Rizzo
Phone: +61 7 3877 1002

Emergency (Only) Staff Contact

To contact a NSW Lotteries staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the NSW Lotteries employee you are seeking in the comments field.