responsible gambling

New South Wales Lotteries Corporation Pty Limited (NSW Lotteries), Golden Casket Lottery Corporation Limited (Golden Casket) and Tattersall's Sweeps Pty Ltd (Tatts), (collectively referred to as Tatts Lotteries), run world class lottery operations across multiple jurisdictions within Australia under the NSW Lotteries, NSW Lotteries Express, Golden Casket, Tatts, and Tatts Quick brands and are committed to Responsible Play.

NSW Lotteries' games are available through an extensive network of over 1900 retailers, who are committed to providing games in a safe, secure and friendly environment and to providing the highest standards of customer care and responsible gambling via the 'Have Fun and Play Responsibly' Responsible Play Program.

For most people, playing lottery games is fun and entertaining. Lottery play is rarely associated with causing problem gambling. Notwithstanding this, NSW Lotteries has developed Responsible Gambling Codes of Conduct for NSW and ACT. These local state and territory Responsible Play codes are the cornerstones to the national Tatts Lotteries Responsible Play Program of which NSW Lotteries is a part.

What is Responsible Gambling?

Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling.

Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, communities, the gambling industry and Government to achieve outcomes that are socially responsible and responsive to community concerns.

What is Problem Gambling?

Problem gambling exists when gambling activity results in a range of adverse consequences where:

  • the safety and wellbeing of gambling customers and /or their families and friends are placed at risk; and /or
  • negative impacts extend to the broader community.

Why Have a Responsible Play Program?

While lotteries are rarely associated with causing problem gambling, NSW Lotteries recognises that they have a responsibility to help ensure lottery play remains a fun and entertaining experience and by doing so are helping to protect people most at risk.

The Responsible Play Program is for both NSW Lotteries and the retailer network in NSW and ACT and encourages customers to not only play lotteries for fun, but to play them responsibly. The tagline 'Have Fun& Play Responsibly' is used to promote the Program.

Through the NSW Lotteries Responsible Play Program and specifically through the Responsible Gambling Code of Conduct - NSW, and the Responsible Gambling Code of Conduct - ACT, NSW Lotteries continues to work with its retail network to implement the requirements of the NSW Government's Responsible Gaming Regulation, and the requirements of the ACT Gaming and Racing Commission's Gambling and Racing Control (Code of Practice) Regulation 2002.

Gambling information and assistance

If you want to talk to someone who can help with information, counselling and referral, call Gambling Help on 1800 858 858. Hearing impaired callers contact the Gambling Helpline via the National Relay Service. Counsellors are available at any time, 24 hours a day, 365 days a year. You don't have to give your name. Interpreter services are available for non-English speakers.

Below are links to Responsible Play information from NSW Lotteries the NSW Government and the ACT Gambling and Racing Commission;