Please login to your account and check your email preferences and email address are correct. If they are correct and you are still not receiving emails, please call our online support team on 131 868.
You should login to your account and check the 'Ticket History' page for all your purchases. Autoplay purchases will be marked as Autoplay.
You can either 'Pause' or 'Delete' an Autoplay subscription. To do this, login to your account and visit the 'Subscriptions' page.
No. The Autoplay service is provided free-of-charge. Tickets purchased through Autoplay cost the same price as tickets purchased online or through a NSW Lotteries retail outlet.
For each Autoplay ticket purchased, we will attempt to send you an email confirmation. You can also login to your account to check your 'Ticket History' at any time. Because you will receive email notifications about purchase and deposit transactions, it is important you keep your email address up-to-date. You can do this through your online account or by calling our support team on 131 868.
Play It Again is only available online, and allows you to play the same ticket, with the same numbers, again in a new draw. Just select the 'Play It Again' button in your 'Ticket History' to play that exact ticket again in a new draw.
A prize won on an Autoplay ticket is treated the same as any other prize purchased online. It will be paid directly into your online account, usually the next day.
To ensure we can always purchase the tickets you have requested through Autoplay, we ask you to provide one credit card that covers all Autoplay entries. We will only debit funds from your credit card if there are insufficient funds in your online account. If you simply ensure there are sufficient funds in your account at all times, your credit card will not be used.
There are no fees, charges, or additional costs to use Autoplay. Also, tickets are the same price as retail.
You can set up Autoplay tickets in Lotto, Oz Lotto, Powerball, Monday Lotto, Wednesday Lotto, Lucky Lotteries and The Pools.
There is no limit to the number of tickets you can set up for Autoplay.
There are a number of reasons Autoplay purchases may fail. Common reasons are:
- Insufficient funds in your account to complete the purchase.
- Your credit card deposit was not completed because the details were incorrect or expired.
- Your weekly spend limit may have been exceeded.
If you have multiple tickets set up for Autoplay, the system will attempt to purchase the earliest draws first. If subsequent tickets are not being purchased it is likely due to the same reasons as outlined in the above FAQ “Why would my Autoplay purchase have failed?”.