faq - Cheques Paid Prizes

I have not received my prize cheque, what can I do?

If you are a registered player and have not received your prize cheque, you should contact our office on 131 868 (Australia only) to ensure that your registration details are correct and to confirm that the cheque has been issued.

Our Customer Service Representatives can provide you with information regarding the re-issue of lost or missing cheques.

If you are an unregistered player who has completed a Prize Claim Form at an Agency and have not received your cheque, you will need to contact our Player Services Section on 131 868 for investigation.

Please have your claim form copy and prize claim receipt with you when calling.

I have lost, had stolen or damaged my prize cheque. How can I get a replacement?

If you have lost, or had a prize cheque stolen, you will need to notify our office in writing, providing your name, address and phone number as well as details of the cheque.

All requests must be signed by the Players Club card holder or unregistered prize claimant.

Requests can be submitted by:

Email: info@nswlotteries.com.au

Player Services
PO BOX 6687
Silverwater NSW Australia 2128

Fax: +61 2 9752 5516.


Please allow up to three to four weeks for replacement and re-issuing of cheques. If you have damaged your prize cheque, you will need to send it in to our office at the above address for replacement.

I have some old cheques that I have not banked. What do I do with these?

NSW Lotteries cheques are valid for 15 months from the date of issue. After this time they become “stale” and need to be forwarded, with an accompanying letter advising of your Player Registration details (if registered) and requesting to have the cheque/s replaced, to our Player Services Section, PO BOX 6687 Silverwater NSW Australia 2128.

NSW Lotteries is not responsible for reimbursing any fees and charges incurred if you bank a stale cheque and receive a dishonour notice.

Is there a postage and administration fee charged on my prize cheque?

A nominal handling fee inclusive of GST may be deducted from those prize payment cheques of $1,000 or less. We will give you notice of the introduction or increase of any fee at least 30 days before the change.

Prize cheques for which a 'stop payment' is placed at your request, or which have been cancelled, returned or re-issued as a result of your failure to keep your details current, may incur additional handling/service fees to cover any costs imposed on us by third parties, including those fees charged by the bank of issue, and may be deducted from the value of the prize.