FAQ - Claiming Prizes

I have won a prize, how do I collect my winnings?

There is information available online to help with claiming prizes.

Will NSW Lotteries alert me personally if I have won a prize?

NSW Lotteries only contacts Players Club card members. If you receive an email claiming to be from NSW Lotteries regarding a major prize win, it is likely to be a scam.

Visit the claiming prizes page for more information on how to claim a prize.

If you're a Players Club member and you forget to claim a prize (excluding first division prizes), we’ll automatically send you a cheque or free ticket certificate, containing the new ticket entry details, three to four weeks after the draw for prizes over $1,000.00 and up to $10,000.00.^ Unclaimed prizes $1,000.00 or less and prizes over $10,000.00 are automatically paid by cheque after eight weeks. If your ticket is a multi-week or multidraw entry, your prize will be paid 8 weeks after the last draw on the ticket.

I live interstate, how do I claim a prize?

You will need to complete a Player Prize Claim form. Once you have downloaded and completed the form, enclose your ORIGINAL winning lotto tickets and/or Instant Scratch-Its tickets, remembering to keep copies for your own records. Secure the Prize Claim Form and your original winning lotto tickets in an envelope, affix a postage stamp and post to:

Customer Service
PO Box 6687
Silverwater NSW 2128

Your prize payment will be processed and paid within 10 working days of receipt of your claim form by NSW Lotteries, or after the necessary waiting periods as listed.

Do I need to pay tax on my winnings?

No. As with all NSW Lotteries products, prizes are tax-free.

Unclaimed Prizes

There is now a time limit for claiming prizes. Any prize won on a ticket for a draw or game conducted by NSW Lotteries on or before 30 November 2010 must be claimed on or before 1 December 2016. Any prize won in a draw conducted on or after 1 December 2010 must be claimed on or before the sixth anniversary of the date the draw was conducted.

NSW Lotteries recommends that players protect their winnings by using the Players Club registration system, which ensures that registered ticket holders will be automatically paid any unclaimed prize under $1,000 and notified of bigger wins.

For more information about joining Players Club, click here.

Don't forget even Players Club members still need to present their ticket to claim prizes in-store.

It is even more important for unregistered players to keep their tickets safe - a valid ticket is required to claim any prize and NSW Lotteries has no obligation under the game rules to pay a prize if no ticket is presented.

A claim that an unregistered winning ticket is lost or stolen may be investigated but the onus is entirely on the claimant to prove their case and there are serious penalties for making false claims. A $15 fee is payable for searches undertaken on unregistered tickets which have been lost.

If you believe that you might have a winning ticket, check the results online by clicking here.

Lotto results are available from 1979, 6 from 38 Pools from 1991, OZ Lotto from 1994, $2 and $5 Jackpot Lotteries from 1995, Lotto Strike from 1995, Powerball from 1996, and Saturday Lotto from 2000.

You can also check our news releases to see if we’re looking for a winner in your area. Click here for the latest news.

What happens if I win division one?

Online members will be notified via email on the next business day after the draw if you win a Division One prize. After notification, it will take approximately 14 days for Golden Casket to confirm your win and to arrange for payment.

What happens if I win division two, three and below?

You will be notified via email on the next business day after the draw if you win a Division Two prize and below. Your winnings will be automatically credited to your Account.