faq - Players Club

Join Players Club Now - 1, 2, 3 or 5 Year Options - click here.

How do I get a Players Club card?

Apply for a Players Club card online or pick up an application form in store at your local NSW Lotteries Outlet and hand to your Retailer with the membership fee of your choice - 1 year - $5, 2 years - $9, 3 years - $10 or 5 - $15. Your personalised card will be mailed to you in approximately 2 weeks.

I have lost, had stolen or misplaced my REGISTERED ticket/s. What can I do?

If you are a Players Club card member and you lose your lotto ticket registered to your Players Club card, you should call NSW Lotteries on 131 868.

Once we verify your identity we can arrange for a cheque to be mailed to you made out to the name(s) and address of the parties registered on the Players Club card.

If you lose your ticket together with your Players Club card, call NSW Lotteries immediately on 131 868 so we can place a 'Stop Payment' on your ticket which will prevent anyone else from claiming your prize, provided that the prize has not yet been paid.

I have lost, had stolen or misplaced my UNREGISTERED ticket/s. What can I do?

Please be careful with your unregistered lotto ticket or Instant Scratch-Its ticket because if it is stolen or you lose it, someone else could claim the prize.

If your lotto ticket is not registered to a Players Club card, you will need to complete a Lost/Damaged Ticket Search form which may assist us to locate your entry in our lottery system. There is a $15.00 fee associated with this search. If we are successful in locating your ticket a 'Stop Payment' can be placed on the winning lotto ticket, provided that the prize has not yet been paid.

Download the Lost/Damaged Ticket Search form and mail to:

NSW Lotteries Corporation Limited
PO Box 6687
Silverwater NSW 2128

Alternatively call NSW Lotteries on 131 868.

How do I record numbers onto my Card?

Recording numbers onto your Players Club card is easy and you can store up to 50 favourite games on your card including QuickPicks.

Just mark your favourite numbers onto any coupon of your choice, then hand the coupon to your NSW Lotteries Retailer along with your card and ask them to record the numbers onto your card. To play your numbers whenever you want, simply hand your card to your Retailer and ask to play your recorded numbers.

How can I change my address?

You can update your address details at any time by visiting your local NSW Lotteries Outlet and completing a Change of Details form. Or if your card is linked to your online account you can change your address online through the My Details section under Your Account.

How do I change the name registered on my Players Club membership?

Should you change your surname due to marriage, divorce or deed poll, just complete a Customer Name Change form and provide a photocopy of your marriage certificate, dissolution of marriage or deed poll and forward:

NSW Lotteries Customer Support
Locked Bag 7

What should I do if I lose my Players Club card?

If you lose your Players Club card, you can ask your local NSW Lotteries retailer to order you a replacement card. If your card is linked to an online account you can login to your account and order a replacement card on the "Players Club" page.

I have won a prize, how do I collect my winnings?

Click here for further information.

Will NSW Lotteries advise me personally if I have won a prize?

NSW Lotteries will only contact players who are registered Players Club card members. All correspondence will be in writing. If you receive an email claiming to be from NSW Lotteries about a major prize win it is a scam - see the scam lottery item in the General section of the FAQ's. For more information regarding claiming prizes click here.

Is there any postage and administration fee charged on my prize cheque?

A nominal handling fee inclusive of GST may be deducted from those prize payment cheques of $1,000 or less. We will give you notice of the introduction or increase of any fee at least 30 days before the change.

Prize cheques for which a 'stop payment' is placed at your request, or which have been cancelled, returned or re-issued as a result of your failure to keep your details current, may incur additional handling/service fees to cover any costs imposed on us by third parties, including those fees charged by the bank of issue, and may be deducted from the value of the prize.