how to claim Instant Scratch-Its prizes

Having a win of any amount is an exciting event and, for some lucky players it can be life changing. Instant Scratch-Its prize values can range from a few dollars to a few million dollars so there are a number of ways to claim your prize.

prize claims

Prizes up to and including $1,000.00

All Instant Scratch-Its prizes up to and including $1,000.00 can be claimed at any NSW Lotteries Outlet by presenting your winning Instant Scratch-Its ticket.

Prizes over $1,000.00

Download and complete the Prize Claim Form and include this in an envelope together with the ORIGINAL winning Instant Scratch-Its tickets, remembering to keep copies for your own records. Complete your name, address and signature on the back of the Instant Scratch-Its ticket. Secure the Prize Claim Form and your ORIGINAL winning Instant Scratch-Its tickets in an envelope, affix a postage stamp and post to:

Customer Service
PO Box 6687
Silverwater NSW 2128

claiming a prize on someone’s behalf at NSW Lotteries

If claiming a prize from a winning Instant Scratch-Its ticket on someone else’s behalf, you will need a signed letter of authorisation and signature identification for the claimant and the player.

NSW Lotteries Contact Details and Business Hours

Street Address:
2 Figtree Drive,
Sydney Olympic Park, NSW 2127

Business hours:
8.30am – 4.30pm Monday to Friday

Phone:
Call NSW Lotteries on 131 868 or 02 9752 5500 during business hours:
8.00am – 5.00pm Monday to Saturday
8.00am – 2.30pm Sunday

Email: info@nswlotteries.com.au

claiming prizes by mail

Download and complete the Prize Claim Form and include this in an envelope together with the ORIGINAL winning Instant Scratch-Its tickets, remember to keep copies for your own records. Complete your name, address and signature on the back of the Instant Scratch-Its ticket. Secure the Prize Claim Form and your ORIGINAL winning Instant Scratch-Its tickets in an envelope, affix a postage stamp and post to:

Customer Service
PO Box 6687
Silverwater NSW 2128

Your prize payment will be processed and paid within 10 working days of receipt of your claim form by NSW Lotteries, or after necessary waiting periods as listed.

lost tickets

Please be careful with your Instant Scratch-Its tickets because if they are stolen or lost, someone else could claim your prize. Prizes may only be claimed with the original ticket.