Contact us

Need a hand? We're here to help!

Before you get in touch, why not check out our FAQs to see if we've already got the answer you're looking for.

Give us a call

131 868

Our friendly customer support team are available from 8:00am to 5:00pm Monday to Sunday (AEDT).

Urgent online player assistance is available to 9:00pm.

Calling from overseas? You can get in touch with us on +61 7 3877 1000.

Email us

To make an enquiry via email please complete our customer support form.

Please note at busy times our team may be delayed in responding to your email. We will endeavour to respond to you as soon as possible.

Visit us in person

188 Richmond Road

Visit our head office from Monday to Friday between 8:30am and 4:30pm (AEDT).

Snail mail

Golden Casket Lottery Corporation Limited
Locked Bag 7

Have feedback for us?

We are committed to improving the level of service we provide and your feedback is very important to us. Refer to our complaint handling charter for more information.