Buying Online FAQs


  • Where do I find out more about Autoplay?

    Autoplay lets you setup subscriptions to your favourite games and jackpots. We'll buy your tickets for you automatically and send you notifications. It's the easiest way to play lotto.
    Find out more

  • Why am I not receiving email notifications?

    Please login to your account and check your email preferences and email address are correct. If they are correct and you are still not receiving emails, please call our online support team on 131 868.

  • How do I check to see if Autoplay has purchased a ticket?

    You should login to your account and check the 'Ticket History' page for all your purchases. Autoplay purchases will be marked as Autoplay.

  • How do I cancel an Autoplay subscription?
    You can either 'Pause' or 'Delete' an Autoplay subscription. To do this, login to your account and visit the 'Subscriptions' page.
  • Does Autoplay cost more than a normal ticket?
    No. The Autoplay service is provided free-of-charge. Tickets purchased through Autoplay cost the same price as tickets purchased online or through a Golden Casket retail outlet.
  • How will I know if Autoplay has purchased a ticket for me?

    For each Autoplay ticket purchased, we will attempt to send you an email confirmation. You can also login to your account to check your 'Ticket History' at any time. Because you will receive email notifications about purchase and deposit transactions, it is important you keep your email address up-to-date. You can do this through your online account or by calling our support team on 131 868.

  • What is Play it Again?

    Play It Again is only available online, and allows you to play the same ticket, with the same numbers, again in a new draw. Just select the 'Play It Again' button when viewing ticket details on your 'Ticket History' page to play that exact ticket again in a new draw. Pressing the button will take you to a pre-filled purchase page, with your ticket all setup ready for you to add to your cart.

  • What happens to a prize won on an Autoplay ticket?

    A prize won on an Autoplay ticket is treated the same as any other prize purchased online. It will be paid directly into your online account, usually the next day.

  • Why do I need to provide a Credit Card?

    To ensure we can always purchase the tickets you have requested through Autoplay, we ask you to provide one credit card that covers all Autoplay entries. We will only debit funds from your credit card if there are insufficient funds in your online account. If you simply ensure there are sufficient funds in your account at all times, your credit card will not be used.

  • Are there any fees or charges with the Autoplay service?

    There are no fees, charges, or additional costs to use Autoplay. Also, tickets are the same price as retail.

  • What Lottery games can I buy using Autoplay?

    You can set up Autoplay tickets in Saturday X Lotto, Oz Lotto, Powerball and Monday and Wednesday X Lotto.

  • How many tickets can I setup for Autoplay?

    There is no limit to the number of tickets you can set up for Autoplay.

  • Why would my Autoplay purchases have failed?

    There are a number of reasons Autoplay purchases may fail. Common reasons are:

    • Insufficient funds in your account to complete the purchase.
    • Your credit card deposit was not completed because the details were incorrect or expired.
    • Your weekly spend limit may have been exceeded.
  • Some of my Autoplay purchases were made, but others were not. Why is this?

    If you have multiple tickets set up for Autoplay, the system will attempt to purchase the earliest draws first. If subsequent tickets are not being purchased it is likely due to the same reasons as outlined in the above FAQ “Why would my Autoplay purchase have failed?”.

Account information

  • What is a CVV?

    Sometimes also referred to as a CVC, ‘CVV’ stands for credit card validation value and is a three digit code on the back of your Visa or Mastercard credit card. Where the three digit CVV is not shown on its own, it is normally the last three digit group of numbers on the back of your credit card. This code is a mandatory requirement since May 2007 and has been introduced by Visa and Mastercard as an additional protection for credit card customers.

  • How much can I spend through my online account?

    You can spend a maximum of $1,000 per week. You can also lower your maximum spend limit through your account.

  • I am unable to register my bank account. I am with a Credit Union, what should I do?

    Due to the change in credit union BSB structures in July 2010, SA Lotteries may not recognise your BSB. Either call SA Lotteries Customer Support on 131 868 or email us at and provide the consultant with your BSB details.

    Our Revenue Accounting department will add the BSB to our database and you should be able to add or change the bank account the following business day.

  • How do I withdraw money from my account?

    Funds may be withdrawn from your account in the following ways:

    • Online direct credit to an Australian bank account (Australian members only)
    • Cheque or bank draft

    Prior to the first withdrawal from an SA Lotteries account, you will be required to verify your age, identity and residential address as provided by you during registration. You can verify your identity online.

  • Are there pre-commitment limitations on my account?

    SA Lotteries offers you the ability to set yourself a play limit. All members can make purchases up to a maximum of AUD $1,000 per week or up to their decided pre-commitment limit. You can manage your pre-commitment limit through your online account.

Logging in

  • Forgotten username

    If you have forgotten your username please contact Customer Support on 131 868 or

  • Forgotten password

    If you have forgotten your password:

    1. Enter your username into the Username/Email field at the top of this screen and then select the ‘Forgot?’ link next to the Log-In button.
    2. You will be prompted to enter your surname and your date of birth.
    3. We will send a temporary password to your registered email address.
    4. After you login using the temporary password, you will be asked to change this password to ensure the security of your account.


  • Can I change my password?

    Yes, you can change your password at any time. Simply select the My Details link in the Account menu. Your password must be between 7–12 characters and must contain a letter and a number.

  • How do I exclude myself from the website?

    As part of SA Lotteries commitment to responsible gaming, this website offers you the ability to self-exclude from further purchasing. If you feel that you are experiencing difficulties, self-exclusion is a means of preventing further transactions from your account for an initial 180 day period.

    For information on self-exclusion visit Closing and Self-exclusion.

Verifying your identity

  • Why do I need to provide ID for my online account?

    To become an online member you must be 18 years of age or over and a resident of South Australia. For this reason we need proof of identity.

    To ensure compliance with our obligations under the lottery licences issued to SA Lotteries, we require you to provide verification of identity, age and place of residence as provided by you during registration. This is required prior to processing your first request to withdraw funds from your online account. Verify yourself online now.

  • Can I claim an online prize through an SA Lotteries Outlet?

    No, if you win a prize from a lotto ticket purchased online, any winnings are credited to your online account and can then be withdrawn.

  • How do I verify my account?

    For information on verifying your online account visit Verifying your account.

Buying online from OzLotteries

  • Do I need to open an account with SA Lotteries?

    If you were buying lotto through the Oz Lotteries website, you will need to open an account with SA Lotteries. Oz Lotteries is an online agent of SA Lotteries.

  • How do I login to my account with Oz Lotteries?

    You can login to your account at

  • What will happen to my account with Oz Lotteries?

    If you have an account with our online agent OzLotteries, your account with them will remain open. Your personal details, financial information and ticket history will remain secure, but will not be migrated across to your new SA Lotteries account. You can continue to access your OzLotteries account by visiting the site directly at

  • Who is Oz Lotteries?

    Oz Lotteries is a reseller of Australian lotteries and is operated by TMS Global Services Pty Ltd, a subsidiary of ASX listed Jumbo Interactive Limited (ASX:JIN). They are licensed to sell SA Lotteries products online.