contact us

With the introduction of 'the Lott', here are some handy links that may assist you:

You might like to check out our FAQs that provide helpful information about Tatts and our games, or use these quick links:

customer support

The Tatts Customer Support Team is available during the following times:

Retail Customers Support: 8:00am to 5:00pm Monday to Sunday (AEDT)

Online Customers Support: 8:00am to 9:00pm Monday to Sunday (AEDT)

For any product, Tatts Card, website or general enquiries you can email our Customer Support Team here.

Complaints Handling

View the Tatts Complaints Handling Charter

completing identity verification

Online members can read about completing an help buying online

Email Address:
Postal Address: Tatts Online
Locked Bag 7
Coorparoo DC QLD 4151 Australia

Claiming Prizes

Read about Claiming Prizes

Claiming Prizes from Tatts Head Office

From close of business Friday 3 May, 2013 Tattersall's office relocated. Please note there will be no lotterey sales counter, therefore no sales can be processed, however prize payments can be processed at this new address. Please be advised that there is no cash payment of prizes. Claims submitted will be paid via cheque or EFT.

Where to find us: Tattersall's Head Office
Level 1, 411 Collins Street
Melbourne VIC 3004
Opening hours: 8:30am - 4:30pm Monday to Friday

Claiming prizes by mail (non internet players)

Download and complete the Prize Claim form

Postal Address:

PO Box 888
VIC 3004


Other Contact Information

Phone Customer Support

Australian Customers International Customers
Phone 131 868 (or 07 38961440) +61 7 3896 1440
Fax (07) 3877 1140 +61 7 3877 1140

Tatts Group Media Liaison

Contact: Carolyn Prendergast
Phone: +61 7 3435 4543

Lotteries Media Liaison

Media enquiries only. All customer enquiries are directed to 131 868

Elissa Lewis 07 3877 1143

Investor Relations

Contact: Giovanni Rizzo
Phone: +61 7 3877 1002

Venue Issues & Enquiries

Sponsorship Requests

Please submit any sponsorship requests in writing to:

Emergency (Only) Staff Contact

To contact a Tatts staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the Tatts employee you are seeking in the comments field