FAQ - buying online

Account Information

What is a CVV?

cvv codeSometimes also referred to as a CVC, "CVV" stands for Credit card Validation Value and is a 3 digit code on the back of your Visa or Mastercard credit card. Where the 3 digit CVV is not shown on its own, it is normally the last 3 digit group of numbers on the back of your credit card. This code is a mandatory requirement and has been introduced by Visa and Mastercard as an additional protection for credit card customers.

To complete your funds deposit transaction, simply enter the 3 digit CVV from the back of the credit card that you have registered for use and complete the deposit/purchase process as you would normally.

I am unable to register my bank account. I am with a Credit Union, what should I do?

Due to the change in credit union BSB structures in July 2010 Tatts online may not recognize your BSB. Either call Tatts Customer Support on 131 868 or email us and provide the Consultant with your BSB details.

Our Revenue Accounting department will add the BSB to our database and you should be able to add/change the bank account the next business day.

How do I withdraw money from my account?

Funds may be withdrawn from your Account in the following ways:

  • Online Direct Credit to an Australian bank account (Australian members only)
  • Cheque or Bank Draft

Prior to the first withdrawal from a Tatts account, you will be required to verify your age, identity and residential address provided by you during registration. You can verify your identity online.

How much can I spend from my account each week?

New members can make purchases up to a maximum of AUD $1,000.00 per week. This maximum limit may be increased upon request by contacting Customer Support but any increase is first subject to Tattersall's Lotteries discretion.

How do I withdraw money from my account?

Funds may be withdrawn from your Account in the following ways:

  • Online Direct Credit to an Australian bank account (Australian members only)
  • Cheque or Bank Draft

Prior to the first withdrawal from a Tatts account, you will be required to verify your age, identity and residential address provided by you during registration.You can verify your identity online.

Logging In

What do I do if I have forgotten my Username?

If you have forgotten your Username you must contact Customer Support.

What do I do if I have forgotten my password?

If you have forgotten your password:

  • Click on the Forgot? link in the Log-In bar
  • Enter in your Username, Surname and Date of Birth.
  • Click on the Submit button
  • You will receive an email containing your new Password.

Once you have your Username and Password you can log-in again from the Home Page. You will then be asked to change this Password to ensure the security of your Account and you will be able to start purchasing.

Can I change my password?

Yes. You can change your password at any time by clicking on the Update Details option in the Account menu. Your password must be between 7 to 12 characters and must contain a letter and a number.

How do I exclude myself from the website?

As part of Tattersall's commitment to responsible gaming, this website offers you the ability to self-exclude from further purchasing. If you feel that you are experiencing difficulties, self-exclusion is a means of preventing further transactions from your Account for an initial 180 day period. To self-exclude:

Self-exclusion involves the submission of a Self Exclusion Notice which is able to be completed online. Members considering Self-Exclusion should carefully read the terms and conditions outlined in the Notice. If you agree to these conditions and would like to continue with Self Exclusion, complete the details at the bottom of the page and press Submit.

Your completed Self Exclusion Notice will then be submitted and your registered account will be de-activated immediately, for an initial period of 180 days.

Please note that after this period your account can only be re-activated upon receipt of a written request by you. This written request should be directed to Tatts Online.

Read more about Self-Exclusion

 

Identity Verification

Why do I need to provide ID for my Tatts Online account?

To become a Tatts Online member, you must be 18 years of age or over and be resident in a participating jurisdiction (VIC, ACT, TAS, NT & selected international jurisdictions) which is why we need proof of your identity.

In order to ensure compliance with our obligations under the lottery licences issued to Tattersall's, we require that you provide verification of the identity, age and place of residence that you provided during registration prior to processing your first request for funds to be released for withdrawal from your internet account.

Verify yourself now

Can I go into a Tatts Outlet to claim a prize I won via Tatts Online?

No, if you win a prize from a lotto ticket purchased through Tatts Online, any winnings are credited to your internet Account and can then be withdrawn. Find out more about withdrawing funds.

How do I verify my Tatts Online account?

Find out everything you need to know about how to verify your account.