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Need a hand? We're here to help!

   

 
 
 
 
 

   

   

 

Visit our Online Help Centre

Have a question? Help may already be at your fingertips - visit our online Help Centre for assistance with using your online account, information on playing our games and everything else in between. Below are our Top 5 most common questions:

  1. Why can't I withdraw funds from my account?
  2. I've forgotten my password! What should I do?
  3. How do I add a new Credit or Debit Card?
  4. Why am I not receiving notification emails?
  5. How do I verify my identity?
 

   


Call 131 868

Our friendly Customer Support team are available Monday to Sunday from 8:00am to 8:00pm AEST for online enquiries.

For all other enquiries we are available Monday to Sunday from 8:00am to 5:00pm AEST.

Calling from overseas? Call us on
+61 7 5470 0000.


 Email

To make an enquiry by email you can complete our support form. Click or tap the button below to begin.

At busy times our team may be delayed in responding to your email. We will endeavour to respond to you as soon as possible.

We are committed to creating a positive and safe workplace by treating each other with dignity and respect. We ask our customers to join us in maintaining a respectful and supportive atmosphere for everyone. Any acts of aggression, whether physical, verbal or written, will be taken seriously and addressed accordingly.

   


 Snail mail

To send us correspondence by post please address to:

The Lott
Locked Bag 1
SPRING HILL QLD 4004


We collect your personal information when you contact us. Please read our full Collection Notice and Privacy Policy.

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Visit us in person

Our head offices are located in Queensland, New South Wales, Victoria and South Australia.

Our locations are equipped to help with prize claims or payments. For all general enquiries please contact our Customer Support on 131 868.

 

Golden Casket
Shop 1, 180 Ann St
BRISBANE QLD

Opening hours:
Monday to Friday,
8:30am - 4:30pm

Get directions

 

NSW Lotteries
Level 29, 680 George St SYDNEY NSW

Opening hours:
Monday to Friday,
8:30am - 4:30pm

Get directions

 

Tatts
Level 21, Tower 2, 727 Collins Street
DOCKLANDS VIC

Opening hours:
Monday to Friday,
8:30am - 4:30pm

Get directions

 


SA Lotteries
Level 9, 99 Gawler Place
ADELAIDE SA 

Opening hours:
Monday to Friday,
8:30am - 4:30pm

 Get directions

 

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