Privacy


At The Lott, we’re committed to privacy, transparency and information security. We know that your privacy is important to you, and we value, trust and respect your personal information.

We collect your personal information when you interact with us, for example, when you use our website or apps, over the phone, at our product terminals or in person. We store and use the personal information we have about you to provide you with our lottery products and services.

The Lott is part of The Lottery Corporation group of companies (‘we’, ‘us’ or ‘our’). Sometimes, we may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This may include third parties that provide identification and fraud detection services, marketing and research services or financial institutions that help us process payments to you.

Before we share your information, we ensure we have arrangements in place with those receiving your personal information – ensuring they keep it secure and confidential.

Our Privacy Policy further details how we use and disclose your personal information and the circumstances in which we may disclose it to a third party that is located overseas – including the countries in which these parties are located.

We encourage you to take the time to read our full Privacy Policy.

If you wish to contact us about our personal information handling practices, or you would like to access or seek correction of your personal information you can do so by:


Cookies Policy

The Lott uses cookies on our websites and mobile applications. We have a Cookies Policy that sets out exactly what cookies we use and how you can disable or delete them. You can access it here. 

Collection Notices

For more specific information about the types of information we collect and the reasons we do this, please read the appropriate collection notice below. 
 

We collect your personal information when you open an account with us online or via our The Lott app. We store and use the personal information you provide to us to allow us to administer and enable use of your account and our products and services. If you do not provide us with your personal information, you may not be able to enjoy some of our products and services. In some cases, where you have not verified your identity with us, we may not be able to pay you a prize. If you also have an in-store membership with The Lott Members Club, we may use your personal information to link your online account with your membership.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com

We collect your personal information when you sign up to The Lott Members Club at one of our retail outlets. We store and use the personal information you provide to us to manage your membership and provide you with our products and services. If you do not provide us with your personal information, you may not be able to enjoy some of our products and services. In some cases, where you have not verified your identity with us, we may not be able to pay you a prize. If you also have an online account with The Lott, we may use your personal information to link that account with your The Lott Members Club membership.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located

If you wish to contact us about our personal information handling practices you can do so by emailing privacy@thelotterycorporation.com.

If you are lucky enough to win a prize, we may collect your personal information before we provide it to you. We use your personal information to verify your identity and eligibility to receive the prize. If you do not provide us with your personal information, we may not be able to pay you a prize.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com.

We collect your personal information when you complete a Change of Details form or call our Contact Centre to update your account information. We use this information to update your membership details, and in some cases, verify your identity again (for example, following a name change).

We will collect this information directly from you or from one of our retail outlets, if you have provided them with your Change of Details form.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com.

When you seek support from us in relation to Responsible Play, we need to collect your personal information (including your sensitive health information). We use this information to process your requests, which may include setting a spend limit, setting a waiting period or excluding you from playing for a period of time. If you do not consent to us collecting and using this information, you must not provide it to us.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators and to third parties that help administer our Responsible Play Program.

Any personal information that you provide to us as part of our Responsible Play Program is kept in secure systems and can only be accessed by our team members who are involved in administering and managing our Responsible Play Program.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com.

When you elect to receive SMS win notifications at one of our retail outlets, we will collect your mobile phone number from our retailer. We use this information to send you an SMS if you win a prize. If you also have an account with us, we will link this information to your existing account.

We may disclose your phone number among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with this service.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com.

When you call or email our customer care team, we will collect your personal information. We use this personal information to verify your identity and assist you with your enquiries. If you do not provide us with your personal information, we may not be able to assist you. Sometimes, we will use the personal information you provide to our team to update your account information. This is to ensure that the personal information we hold about you is up to date. 

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing privacy@thelotterycorporation.com.