We are deactivating customer accounts that haven't been used for a long period of time.
By removing these dormant accounts, we can improve the quality of our database and minimise the risk of customers running into issues if they have forgotten their old account details and try to join again.
If you have been contacted to say your account will be deactivated soon but you want to keep it open, you can do one of the following:
This will mark the account as open and you will be able to continue using the account moving forward.
Once your old account is deactivated, you will need to sign up again and create a new account to purchase again digitally or to register entries in-store. You can create a digital account again via The Lott website or The Lott app.
If you wish to purchase in a retail outlet you can do so without a membership card, or sign up as a new member by completing a Membership Application Form.
No, once your account has been deactivated, any associated membership cards will be cancelled and will not work or scan.
The only time that your membership card would still work is if you joined in a retail outlet and later connected an online account (that you did not verify). In this instance only your online account will close. If you are unsure, please contact us on 131 868.
If you are happy for us to deactivate your account, but want to withdraw your funds, please phone our Contact Centre on 131 868 to help you withdraw your funds prior to your account being deactivated.
Alternatively, if your account is not in a suspended state (inactive for over 18 months) you are able to log in to your account at thelott.com or via The Lott App and visit the 'My Funds' section of your account. Here you can nominate a specific bank account to withdraw funds from or choose from any accounts (including PayPal) you may have already added.
If you log into your account, it will be considered active and will not be scheduled for deactivation.
Customers from Golden Casket:
Golden Casket account holders that have not had their identity verified:
As per the email we will have sent to you, once the account is deactivated, your outstanding funds will be sent to the Queensland Office of Liquor and Gaming (QOLGR). Once your identity is verified, QOLGR can issue the funds back to you or alternatively, The Lott can transfer these via electronic funds transfer (EFT) or into a newly created account.
Golden Casket account holders that have had their identity verified:
Once the account has been deactivated, your funds will be sent to the Queensland Public Trustee and will be available from 1 June of the following year that your account has been deactivated. For example, if your account is deactivated on 13th February 2023, it will be available to claim from the Queensland Public Trustee from 1 June 2024. For more information on how to claim funds from the Queesnald Public Trustee, visit https://www.pt.qld.gov.au/other-services/unclaimed-money.
Customers from NSW Lotteries, Tatts or SA Lotteries:
For customers with funds outstanding over $20:
Once your account has been permanently deactivated, you will have until the end of the following February to claim your funds from The Lott. To claim your funds from us, you will need to provide the information we request from you to verify your identity.
Pursuant to the Account Terms & Conditions, your funds became legally payable to you while your account was inactive. If you have not claimed your funds from The Lott before the end of February following your account deactivation, they are unclaimed money and we will send them to the Victorian State Revenue Office. You can claim your unclaimed money from the Victorian State Revenue Office from June.
You'll need complete a State Revenue Office Unclaimed Money Search. To begin the search, you will need to enter the name for which you are searching the register, the address The Lott had on file for you (i.e. the one you provided to us when you registered for your account) and the postcode of the address you have entered. You will need to verify your identity at the same time as claiming your money. For information about claiming unclaimed money from the Victoria State Revenue Office, click here.
For customers with funds outstanding to the value of $20 or under:
Once the account is deactivated, you will have until the end of the following February to claim your funds from The Lott. To claim your funds from us, you will need to provide the information we request from you to verify your identity. After that time The Lott will retain the funds in line with our Terms and Conditions if it is under the minimum threshold imposed by the relevant unclaimed money law and will be retained by us.
When you register on The Lott website or The Lott app, you are provided with a lottery account and a digital wallet account.
The digital wallet, where your deposits are held and prizes are paid to once your account is verified is operated by Tatts Online Pty Ltd, a Victoria entity subject to Victorian law.
There are similar unclaimed money rules for businesses subject to laws of other Australian states and territories. For customers outside Victoria, claiming money from the Victorian State Revenue Office is very similar to claiming money from the state revenue department in your home state or territory.
There are two ways you can verify your identity:
Please note that online verification is only available to Australian citizens and residents. For step-by-step instructions on how to verify your identity, visit our Help Centre article: How do I verify my identity?
Alternatively, you can call our Customer Contact Centre on 131 868.
Once your account is deactivated:
Customers in Golden Casket:
If you are from Golden Casket and previously had an unverified account with funds remaining that had been closed, you will need to verify your identity as part of the process of funds retrieval with the Queensland Office of Liquor and Gaming (QOLGR). Once verified, QOLGR can issue the funds back to you or alternatively, The Lott can transfer these via electronic funds transfer (EFT) or into a newly created account.
Customers from NSW Lotteries, Tatts or SA Lotteries:
Once your account is deactivated, you can no longer verify your identity and will need to set up a new account. You will need to verify your identity with Victorian State Revenue office when you claim your funds.
